SHIPPING | PACKAGING | RETURNS | EXCHANGE
Shipping & Packaging
At Kalaaya, we take pride in our sustainable approach to packaging. Each wall plate is carefully wrapped in a specially crafted handmade protective bag made from recycled and leftover cloth—just like our plates, it involves no machine work. This bag provides three-layer protection, ensuring your plate reaches you safely while reducing environmental waste. Designed for durability and aesthetics, the bag can be reused by our customers, making it both functional and eco-friendly.
Return & Exchange Policy
Each plate is handcrafted, hence no two plates will be exactly the same. Due to the handmade nature of our products, an earthen, rustic, and artisanal finish will be present, highlighting the authenticity of traditional craftsmanship. However, the skill and precision of our master artisans remain unmatched.
As each piece is uniquely crafted, we do not accept returns. However, if your order arrives damaged, we are happy to offer a replacement with another handcrafted plate. Please contact us within 48 hours of delivery with photos of the product and packaging, and we will assist you in the best way possible.